Since the introduction of the Ecab in Lagos, Nigeria to provide comfort, five star services and easy movements for riders within kosofe, the city over the years, there’s has been various reported cases of one form of scam to the others from dubious riders.
There are several Ehailing aplications in Lagos, Nigeria such as Ogataxi, soole, gomyway, smartcabs, Jekalo, Afro but the popular ones are #UBER #Taxify .
These are the leading ridesharing provider that the famous local cabbie or kabukabu operators reign curses on for spoiling and reducing their daily returns over their innovations, comfort coupled with the guaranteed expected time of arrival (ETAs), and affordability that make many residents to abandon the yellow taxi popularly known as Oko Ashewo(runs girl husband) because they constitute the majority of their rider’s.
According to the Kosofepost, research carried out early December 2017, some of the investors or driver partners were bitter then about the pricing template as result of the price war between the two company to get brand loyalty. However, the inability of the driver partners to have a union and get them united to protest has been the only saving grace for the companies that take between 15-25% commission on every trip without owing a car.
Despite the challenges they faced on what they described as digital slave trade” from the ecab that kills their morals. Next to it is not payment by some riders when the trips are completed.
The mode of payments said to be acceptable is “Card or Cash Trip” When the trip is completed riders might then disclosed that no money. Then make some attempts to do transfer that will later be unsuccessful, which will never come in and forced the driver to leave. And they will never do the transfer , which is not acceptable in the first instance.
Several thousands was lost due to some of the app coy altitude, when such matters are reported to them for reimbursement but they will never reimbursed or asked you to be keep calling the riders, if the driver mouthed too much pressure on the apps coy persistently they will come back and say that the rider account has been suspended and blocked.
By so doing, the driver partners forgo the money contrary the warning not to fight or resort to self help with such riders and the promised reimbursement in such scenario , these were common with Taxify as gathered.
Another trick is that when they gets to their final destination they will disappear into the thin air without traces.
The other costly scam is that they will make request and established communication with the driver(s) and request you further to pick a parcel for them say at Bode Thomas, Surulere to Golden Tulip Hotel, Festac.
Then, they will later call back to add more instructions that when the parcel claimed to be a landed property documents are urgently meant to go to Abuja’s same day by flight, that when collected that his unknown partners should be given say 5000-10000 by the unsuspecting drivers and promised that once he arrived at the final destination the hotel, the driver will take him on another trip to Murtala Muhammad International Airport (By MM2) with the promised that all the total trips fair will be paid together.
Any driver that accepted the extraordinary and out of the ethics requests #BringBackMyMemory will be regained when he gets to the final destination and the ghost rider phone rang endlessly or no longer available, or bars incoming calls.
A driver shared his experience with kosofepost he said the same day with two (2) different riders back to back on taxify.
First one, picked a female rider an olosho (runs girls) to Ijegun road from Magodo, Lagos state, It was a cash trip. On getting to the destination, the lady alighted and walked away confidently. He asked his money, she said “the guy no pay you”meaning her One night stand client. The Driver said no, it was a cash trip. She said “call him (the man) to pay you, I have no money”na from the the 10k him transfer I go take pay you?” meaning her service charge.
Hearing the runs girl statements the driver added;
“I sensed danger, I called the guy who placed the request, he said Bros collect your money and hung up. I was livid, imagine the traffic, stress and fuel burnt and now no payment and its taxify Trip.
Added”I was mad, I blocked the hotel entrance, their manager came out. She went round begging and borrowing to pay my fare. I left and went home, The driver stated.
Same driver said” At about 9pm, got another request from Aguda to onipetesi estate at Mangoro. Picked a lady apparently an olosho, when we got to her destination. The man refused to pick her calls. No money for my fare again. I just collected her phone and handbag, she begged and used my phone to call friends. They credited me sharply before I left.
Taxify riders are becoming something else. Lets be prayerful as many fraudsters are on the prowl to defraud us,” The driver stated
The drivers were interviewed in magodo phase l &ll, omole phase l, Alapere estate, Agboyi estate, Ramat estate,Ogudu , Anthony Village, ojota, Ake alo ,Ifako gbadaga, all in kosofe federal constituency narrated their experiences to our correspondents.
They added all the petty scam on the ecab are possible because the apps don’t have a detailed profile of its riders unlike the drivers whose information are well detailed and documented. Moreso, The apps worship the external customers(riders) compared to the internal customers(driver partner’s), without which the apps technology that has no single car services will be patronized.
Kosofepost was also told that several stakeholders meeting was held at teslim balogun stadium geared towards registrying a union in other to fight and stop the advanced digital slave trade from the apps coy and the scam few bad riders are perpetrating with impunity as we gathered.
But for now the challenges has always been their inability to Unite or get all the drivers contact’s to make their protests meaningful and effective.
The latest one was the alleged false rape and kidnapping allegations made against a driver by a rider claiming the driver attempted to kidnap her for obstructly trip Ending her and ordering the questionable rider out of his car. The claims and counter claims has become subject of litigation which Kosofepost will talk further on.
However, the the first of its kind “Coalition of e-Hailing Stakeholders has responded yesterday,via a PRESS release dated January 27, on the driver partner who is claimed to be a lawyer and the rider
See full release below
27th January, 2018
On the 25th of January 2017, we woke up to distrubing news of an occurrence between one of our colleagues Mr Henry Nnaemeka and a rider Miss Dorcas Shola Fapson, during a taxi ride that was initiated and connected both persons via the TAXIFY e-Hailing Application.
Social media was and is still trending with accusation of an alleged attemted rape and kidnap of Miss Fapson by Mr Henry, and a lot of reactions, denials, counter accusations and a statement from the originators of that ride (TAXIFY) has since followed.
We have within the last 48hours extensively reviewed the statements of claims by Miss Fapson, the video she uploaded on Social media, and also listened to and read Mr. Henry’s counter claims on what actually transpired.
That review has led us to certain conclusions that we would not state at this moment as not to prejudice the claims of an ongoing investigation by the law enforcement agents.
As professional driver partners, we must however mention that there may have been certain instances of unprofessional conduct on the part of our colleague as it relates to that trip, but our dedication to provide professional service musnt be misconstrued as an excuse to ignore our personal security if and when a driver partner percieves any potential threat to his or her safety.
Which brings us to the position taken by the originators of the ride hailing service. Taxify has continually overlooked scenarios like this and they will sadly continue to occur if they continue to hold onto their current disposition of lumping the driver partner and rider to settle any complaints independently.
The situation that occurred between Miss Fapson and Mr Henry might never have been if Mr Henry had received the ride request and seen both the LOCATION and DESTINATION of the RIDER. Mr Henry would have had a choice before hand to accept or refuse the trip, and wouldn’t have had any excuse after picking up the rider. There is absolutely no excuse tenable for expecting a driver partner to proceed to an unknown destination by 12am.
TAXIFY and some other ride haling service providers have repeatedly ignored calls for regularisation of many anomalies in their mode of operations and are always quick to take a position and deactivate drivers at the slightest compliant by a rider, without having carried out any kind of investigation. They have continued to leave driver partners at the mercy of fraudulent rides by abandoning their responsibility of making sure that Driver Partners are fully compensated for every ride service offered via the platform.
Unverified signup of riders onto the TAXIFY platform has continually led to instances of assault, theft and armed robberies of driver partners and their vehicles in many instances.
Or How does a driver partner feel safe having to pick up a rider simply identified such as A, AA Xman, Contagious, Bootylicious, Shayo, or any other alias, to an unknown destination.
Taxify has done absolutely nothing to protect their driver Partners while on a trip.
We would like to reemphasize that until the listed anomalies and many more are promptly addressed by TAXIFY and some other taxi hailing service providers through proper interaction with driver partners and other industry stakeholders. The lives and personalities of citizens of this beautiful country would continue to be mortgaged for a selfish business interest.
The live of every Nigerian matters, Driver partners and Riders inclusive. Stop putting our lives at risk.
TAXIFY, regulate your business operations now or shutdown.
Coalition of e-Hailing Stakeholders